English Speaking Agents
Our team are not call center agents in the conventional sense. Instead, they are frontline customer care professionals! Here we know how to meet and exceed client expectations with customer experience (CX) forever kept in mind.
Each and every agent is
- Attentive listener and confident communicator
- Advanced user of English with strong skill set
- Empathic builder of customer/user relations over the phone, via web chats and ticket systems
- Rarely gifted with the ability to allocate attention and make quick intelligent decisions
- Dedicated follower of a ‘can do’ and proactive attitude
To be up to speed on every bit of your business, product or service, our English-speaking agents readily take training and develop a project-tailored knowledge base. This ensures competent and professional handling of phone and/or web chat queries.
We, at Lingvo-Monitoring, share the common aim of making your customers ultimately happy with user-friendly service.