Incoming phone calls - ICS Monitoring

Incoming phone calls

Outsourcing and processing incoming phone calls

Outsourcing and processing incoming phone calls
The service “processing incoming calls” is suitable for small and medium-sized businesses with a constant flow of requests. Our managers will always promptly and fully answer any questions, ensuring the highest level of trust in Your business. Use the outsourcing service for processing phone calls and your customer service will get all the necessary features:
Processing incoming calls from potential customers
Free calls to the number 8-800-xxxxxxx (tollfree). This type of service allows customers to contact your hotline to resolve their issue at any time and from any region
Formation of reports, rhythm and frequency of customer requests will allow you to analyze traffic and determine the list of the most important issues and rank the topics of requests
Operation of all customer support lines of your company 24/7 in accordance with approved SLA
All conversations with the customer are recorded, stored and checked by the quality control Department for compliance with agreed service procedures and modern Customer Experiences (CX) standards.

Our specialists:

Advise clients on all issues related to your product or service – this is the first line
Provide technical support, acting as a 2+line
Help stabilize conflict situations by maintaining customer loyalty to your brand