Services

ICS Monitoring provides contact center services for your business request.

Incoming calls

Service of incoming calls, organization of high-quality technical support for the convenience of your customers.

Handling requests

The most professional processing of messages in online chats, requests for technical support, messages in messengers.

Site audit

Analysis of the site’s technical condition, content quality, appearance, and user convenience.

Robots online

Intelligent (virtual) dialog system for your business.

 

 

 

Outgoing calls

A convenient tool for interacting with the audience, the service helps to convey information and get feedback.

Multilingual support

Organization of comprehensive, multi-level technical support for your clients in foreign languages.

IT Development

Development of turnkey corporate software, implementation and maintenance of management systems.
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Workflow according to the established procedures and instructions
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Clients requests resolved (3 years statistics)
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Web sites analyzed and optimized
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Software components developed

Integrated approach

Our approach to customer service will provide your customers with reliable multi-level, multilingual support 24/7.

Customer focus requirements

We make demands primarily on ourselves, thereby gaining the trust of the customer, whose interests are always respected.

Reliable partner

ICS Monitoring is a company that has established itself as a reliable partner. We do everything to support and thrive the business of our clients.