Processing of written requests: online-chats, email, tickets, messengers
The service includes the following stages:
- development and implementation of regulations for processing online chats, emails and requests to your CRM system
- preparation of templates with answers to frequently asked questions of your interlocutors
- clarification of trusted sources of information for customer service from our Client’s internal services
We take into account all the details of online interaction with customers and develop templates to quickly respond to a variety of requests from your customers.
All information required for customer service and agreed with you is stored in our knowledge base and is always available for your review, including the entire history of changes to the smallest nuances.